Your Privacy Is Our Commitment
9kbd is fully transparent about how we collect, use, and protect your personal information. We ensure a safe gaming experience through SSL encryption and fair play.
This Privacy Policy ("Policy") describes the privacy practices of the 9kbd platform ("we", "our", "9kbd"). This Policy explains how we collect your personal information, why we collect it, how we use it, and under what circumstances we share it with third parties. By using our website or services, you consent to the terms of this Policy.
We are committed to creating a safe and trustworthy online gaming environment for users in Bangladesh. Properly protecting your personal information is our highest priority.
What Information We Collect
We may collect various types of personal information when you use the 9kbd platform. Below is a description of this information by category:
1.1 Information You Provide Directly
When you register an account on 9kbd, log in, or use our services, you provide the following information:
- Full name and date of birth (for age verification)
- Email address and mobile number
- Password and security-related information
- Payment information (such as bKash, Nagad, Rocket, or Upay account numbers)
- Documents required for identity verification
1.2 Automatically Collected Information
When you browse our platform, technical information may be collected automatically, such as:
- IP address and device type
- Browser and operating system information
- Login time, date, and session statistics
- Navigation activity within the platform
- Information collected through cookies and similar tracking technologies
1.3 Transaction Information
We securely store details of all deposit and withdrawal activity. This includes deposit amounts, methods, dates, and transaction status.
How We Use Your Information
Collected information is used for the following legitimate purposes:
Account Management
Personal information is used to create, verify, and manage your account. This is essential for confirming age (21+) and maintaining account security.
Payment Processing
Financial information is used to complete deposits and withdrawals via bKash, Nagad, Rocket, and Upay. All transactions are processed through secure encrypted channels.
Customer Support
Your information is used to resolve issues via live chat or email, answer account-related questions, and provide effective assistance.
Security and Fraud Prevention
Information is analyzed to prevent unauthorized account access, fraudulent activity, and money laundering. This keeps our platform safe for everyone.
Collected information may also be used to improve platform quality, analyze user experience, and resolve technical issues.
Sharing Information with Third Parties
9kbd never sells or commercially rents your personal information. However, information may be shared in the following limited circumstances:
- Payment Providers: Necessary information is shared with payment providers such as bKash, Nagad, Rocket, and Upay to complete transactions.
- Technology Partners: Technology service providers who operate the platform and are bound by strict confidentiality agreements with us.
- Legal Obligations: Information may be disclosed in response to applicable laws in Bangladesh, judicial orders, or legitimate requests from government authorities.
- Fraud Prevention: Information may be shared with relevant authorities to protect platform security or to investigate potential fraud.
Your information will not be shared with third parties for any purpose other than those listed above.
How We Protect Your Information
We keep your information secure by following the highest industry security standards:
4.1 Technical Protection
- All sensitive data is protected through SSL encryption technology
- Passwords are always stored in encrypted form — never in plain text
- Firewalls and intrusion detection systems are in place at our data centers
- Regular security audits and vulnerability assessments are conducted
4.2 Organizational Protection
- Only authorized personnel have access to personal information
- All staff receive regular training on data protection
- All data access activity is logged and monitored
However, no method of transmitting information over the internet is 100% secure. While we provide the highest level of protection, we cannot guarantee complete security. Your own caution is also very important when it comes to protecting your information.
Cookies and Similar Technologies
The 9kbd website uses cookies and similar technologies to improve your browsing experience.
5.1 Types of Cookies
Essential Cookies
Required for the core functionality of the site, such as maintaining login sessions. The platform cannot function properly without these.
Functional Cookies
Used to remember your preferences and settings, such as language preference or display settings.
Analytical Cookies
Used to understand how users interact with the site, which helps improve service quality.
5.2 Cookie Controls
You can control or decline cookies through your browser settings. However, declining certain cookies may limit some platform functionality.
Data Retention Period
We retain your personal information only for as long as necessary or legally required. The following factors are considered when determining the retention period:
- Duration of account activity
- Legal and regulatory obligations
- Requirements for resolving potential disputes
- Record-keeping requirements for financial transactions
Even after account closure, some information may be retained for a specified period in accordance with applicable law. After that period, information will be securely deleted.
Your Rights
You have the following rights regarding your personal information:
Right to Access
The right to know what information has been collected about you and to request a copy of it.
Right to Rectification
The right to request correction of incomplete or inaccurate information about you.
Right to Erasure
The right to request deletion of your personal information in certain circumstances, within the limits of legal obligations.
Right to Restrict Processing
The right to object to or limit the processing of your personal information in certain cases.
To exercise these rights, please contact us. We will address your request as promptly as possible.
Protection of Minors
For Ages 21+
9kbd is for people aged 21 and above only. We actively prevent minors from registering accounts. Age is verified at the time of registration, and we do not knowingly collect or process information from any minor. If we become aware that information from a minor has been collected, it will be deleted immediately and the associated account will be closed.
Third-Party Services
The 9kbd platform may include services from game providers and technology partners. These third parties have their own privacy policies, over which 9kbd has no control. We recommend that you also review their privacy policies.
Third-party payment services (bKash, Nagad, Rocket, Upay) follow their own security and privacy standards. Their privacy policies will apply when you conduct transactions through these services.
Changes to This Policy
9kbd reserves the right to modify this Privacy Policy at any time. For significant changes, we will post a notice on the platform or notify you at your registered email address.
Continuing to use the platform after changes have been made will be considered your acceptance of the updated policy. We therefore recommend that you review this page regularly.
Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us. Our team is available in Bengali and English, seven days a week, 24 hours a day.